Terms & Privacy Policy

Privacy policy - description

Terms & Conditions

These Terms & Conditions shall apply to all sales through Infiniuum and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon Infiniuum, unless approved in writing by an authorized representative of Infiniuum.

 

Owner and Data Controller

Europea i Malmö AB
Amiralsgatan 20
SE-21155 Malmö
SWEDEN

ORG.NR: 556464-0323

Owner contact email: info@infiniuum.com

Price and Payment

Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.

Delivery

The delivery time is stated in the shopping cart next to the various ways of delivery. If a service/product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual services/products.
In case Infiniuum has reason to question buyer’s solvency or ability to pay for delivered products, Infiniuum has no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Infiniuum.

Guarantees, warranty and Services

Your TM-ALERT Wearable Bluetooth® Alert comes with a two years limited warranty which is counted from the date of original retail purchase.  During normal usage
TM-ALERT will be free from defects in materials and workmanship. In the event that the TM-ALERT fails to function properly during the warranty period, return the unit freight prepaid with proof of purchase (sales receipt or packing slip, no exceptions), to Infiniuum AB.

Infiniuum AB will either repair or replace the unit (with new, refurbished or equal condition unit) and return it to you at no cost (there will be a nominal additional shipping charge for shipments outside of the European Union).

This warranty does not apply to any product that has been accidentally damaged due to: abuse, misuse, negligence, use on electrical frequency or voltage other than marked on product and/or described in this manual. Defects or errors caused by unauthorized alterations, repairs and/or tampering are also not covered by this warranty.

Please dispose of used batteries properly, following any local regulations. Do not incinerate.

Return Policy

Infiniuum applies a 14 day return policy. Infiniuum shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a product / service, alternatively offer the option of exchanging the product to another one in our assortment. A condition for you to return the product is of course that the product is unbroken and undamaged. If you use your right of withdrawel, you will only pay the return shipping to us. Infiniuum shall pay for the shipping in regards to replacement products and / or services as well as your initial shipping cost.

 

If you wish to send a product back to us, please contact us via info@infiniuum.com .

In your message to us you must clearly state that you regret your purchase. In order for us to be able to process your request quicker, we would also ask for you to include your customer number or date of birth, your invoice number as well as the name of your product. The return period is counted from the day you received the purchased product in full, or a significant part of the product.

You do not qualify for our return policy if:

  • The price of the service purchased fluctuates with the financial market.
  • Due to the physical nature of the service, it is not returnable.
  • The seal of authentication of the product has been broken/opened.

 

When returning a product/service:

  • You are obliged to keep the product/service in the same condition as when delivered.
  • You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

 

For us to be able to approve your return, the product must be in significantly unaltered condition. The product must be packaged well, most appropriately in its original packaging with the added inner protection along with any other potential accessories. Damages incurred during shipping due to inadequate packaging will be charged to you as a customer. Do not affix any address labels directly on the product package, but make sure that you put the original package inside of another package. We would also like for you to clearly state to us the reason behind the return, as well as ensure that the product is returned with its invoice (or a copy of the invoice, front and back – if applicable) as this will speed up our handling of the return. Return postage is handled at your own expense. Return must not be made as postal arrears or by charges collect. Save your delivery receipt – remember that you are responsible for the return shipping! Infiniuum does not claim any responsibility for shipping damages incurred as a result of poor packaging during return.

Privacy Policy

By accepting these terms or using the App, the Site and/or the Service, you represent that you have read and consent to our Privacy Policy in addition to this terms.

When ordering a product/service you will be asked to fill in your personal information. Upon purchase you agree to this information being stored in accordance with Infiniuum’s privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Infiniuum have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.

Infiniuum (“Infiniuum”, “our” or “we”) will process your personal data when you are visiting and using the services provided at Infiniuum.com. As per above mentioned, we always strive towards ensuring that our customers and visitors are aware of what we do with personal data gathered on the site. Below, you will find information on what kind of personal data we process, why we do it, what we use it for and how we may share it. Infiniuum is the data controller of any processing of your personal data. 

This Application collects some Personal Data from its Users.

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Contacts permission; Camera permission; Microphone permission; Approximate location permission (non-continuous); phone number; geographic position. 

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data – Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. 

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Device permissions for Personal Data access, Hosting and backend infrastructure, Contacting the User and Location-based interactions. 

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Device permissions for Personal Data access

Depending on the User’s specific device, this Application may request certain permissions that allow it to access the User’s device Data as described below.

By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependent on the User’s device and software.

Please note that the revoking of such permissions might impact the proper functioning of this Application.

If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application.

Approximate location permission (non-continuous)

Used for accessing the User’s approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services.
The geographic location of the User is determined in a manner that isn’t continuous. This means that it is impossible for this Application to derive the approximate position of the User on a continuous basis.

Camera permission

Used for accessing the camera or capturing images and video from the device.

Contacts permission

Used for accessing contacts and profiles on the User’s device, including the changing of entries.

Microphone permission

Used for accessing and recording microphone audio from the User’s device.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Contacting the User
  • Phone contact (this Application)

Users that provided their phone number might be contacted for commercial or promotional purposes related to this Application, as well as for fulfilling support requests.

Personal Data collected: phone number. 

  • Device permissions for Personal Data access

This Application requests certain permissions from Users that allow it to access the User’s device Data as described below.

  • Device permissions for Personal Data access (this Application)

This Application may request certain permissions from Users that allow it to access the User’s device Data as summarized here and described within this document.

Personal Data collected: Approximate location permission (non-continuous); Camera permission; Contacts permission; Microphone permission. 

  • Hosting and backend infrastructure

This type of service has the purpose of hosting Data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

  • Amazon Web Services (AWS) (Amazon)

Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.

Personal Data collected: various types of Data as specified in the privacy policy of the service. 

Place of processing: See the Amazon privacy policy . Privacy Shield participant. 

  • Google App Engine (Google Inc.)

Google App Engine is a hosting service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from.

Personal Data collected: various types of Data as specified in the privacy policy of the service. 

Place of processing: US . Privacy Shield participant. 

  • Location-based interactions
  • Non-continuous geolocation (this Application)

This Application may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Application.
The geographic location of the User is determined in a manner that isn’t continuous, either at the specific request of the User or when the User doesn’t point out its current location in the appropriate field and allows the application to detect the position automatically.

Personal Data collected: geographic position. 

Further information about Personal Data

  • Push notifications

This Application may send push notifications to the User.

  • User identification via a universally unique identifier (UUID)

This Application may track Users by storing a so-called universally unique identifier (or short UUID) for analytics purposes or for storing Users’ preferences. This identifier is generated upon installation of this Application, it persists between Application launches and updates, but it is lost when the User deletes the Application. A reinstall generates a new UUID.

  • Unique device identification

This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users’ preferences.

  • Access the address book

This Application may request access to your address book.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it. 
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document. 

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities. 

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request. 

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose. 

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document. 

How “Do Not Track” requests are handled

This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies. 

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required. 

Definitions and legal references 

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application 

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU) 

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area. 

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Application, if not stated otherwise within this document.

What personal data do we process?

We collect personal data when you (i) purchase our products (ii) sign up for news, invites and offers, (iii) request support and (iv) are browsing our website. Such personal data may include your name, e-mail address, telephone, delivery address, payment details, IP address, behavior on the website and other information that you voluntarily provide us. 

Who do we share your personal data with?

Only the people who need to process personal data for the purposes mentioned above have access to your personal data. We may need to share your personal data with our group companies. We further may need to allow our suppliers access to your personal data when they perform services on our behalf, mainly to provide support and maintenance of IT systems, storage services and marketing. Any transfer of data outside the EU/EEA is made in line with data protection laws. Our international transfers of personal data (including transfers to our group companies and suppliers outside the EU/EEA) are based on the EU Commission’s standard contractual clauses. 

Third Party

Through the Company Features, you may be able to link to technology, software and services owned and controlled by third parties (the “Third Party Features”). You may be permitted or required to submit personal information to access Third Party Features. Such use of Third Party Features and submission of information through Third Party Features will be subject to such applicable third party’s terms of use, terms of service and/or privacy policy. You agree to look solely to the applicable third party and not to the Company to enforce your rights in relation thereto.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required. 

Force Majeure

Infiniuum is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.

Also read at EU’s website for Online Dispute Resolution http://ec.europa.eu/odr.

Governing Law

These Terms and Conditions are compiled in accordance with Swedish law. To the extent permitted by law, Swedish courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.